Terms of service

TERMS OF SERVICE

Last Updated: September 20, 2026

OVERVIEW

Welcome to Yamamah.store.

Throughout this website, the terms “we,” “us,” and “our” refer to Yamamah. Yamamah operates this website and online store, including the information, content, features, products, and services made available through it (collectively, the “Services”).

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.

These Terms of Service (“Terms”), together with our Privacy Policy, Refund & Replacement Policy, Shipping Policy, and other policies published on Yamamah.store, govern your access to and use of our Services.

By visiting our website, browsing our store, or placing an order, you agree to these Terms.

Nothing in these Terms is intended to limit any rights available to consumers under applicable UAE law.

SECTION 1 – ELIGIBILITY AND USE OF THE SERVICES

By using our Services or placing an order, you confirm that you have the legal capacity to enter into a purchase transaction under the laws applicable to you.

You agree to provide accurate, current, and complete information when placing an order, including your:

  • Name

  • Email address

  • UAE mobile number

  • Billing information, where applicable

  • Complete delivery address

  • Payment information, where applicable

You are responsible for ensuring that the information provided to us is accurate enough to process and deliver your order.

If you create an account, you are responsible for maintaining the confidentiality and security of your account credentials and for activities carried out through your account.

You may not use our website, products, or Services for any unlawful or unauthorized purpose.

SECTION 2 – PRODUCTS

We make reasonable efforts to display and describe our products as accurately as possible.

Product photographs, videos, colours, packaging, dimensions, appearance, or other visual details may vary slightly from the actual product due to screen settings, manufacturing updates, packaging changes, lighting, photography, or other reasonable variations.

Product descriptions, specifications, prices, availability, and other information may be updated from time to time.

We reserve the right to discontinue a product or limit product quantities where reasonably necessary.

Nothing in this section excludes any rights you may have if a product is defective, damaged, incomplete, or materially different from its description under applicable UAE law.

SECTION 3 – ORDERS

When you submit an order through Yamamah.store, you are making an offer to purchase the selected product(s).

We reserve the right to accept, decline, verify, hold, or cancel an order where reasonably necessary, including in cases involving:

  • Incorrect customer information

  • Product unavailability

  • Pricing or listing errors

  • Suspected fraudulent activity

  • Duplicate orders

  • Delivery limitations

  • Payment issues

  • Inability to verify a Cash on Delivery order

We may contact you by phone, WhatsApp, SMS, or email using the contact information provided with your order where necessary to verify or fulfil your order.

Please review your order carefully before submitting it.

Once an order has entered processing, fulfillment, or dispatch, we may be unable to accommodate cancellation or modification requests.

Purchases are subject to our Refund & Replacement Policy and any rights provided by applicable UAE law.

Products purchased through our consumer store are intended primarily for personal or household use unless otherwise stated.

SECTION 4 – PRICES AND PAYMENT

Prices displayed on Yamamah.store will normally be shown in UAE Dirhams (AED) for customers in the United Arab Emirates unless otherwise indicated.

The final amount payable will be displayed during checkout.

Available payment methods may include Cash on Delivery (COD) and other payment methods displayed at checkout.

Payment options may change depending on your location, order value, product, payment provider, or other operational considerations.

For Cash on Delivery orders, payment is collected upon delivery according to the payment method made available by the courier.

You agree to provide accurate payment and billing information when using a prepaid payment method.

We reserve the right to correct genuine pricing, product, or checkout errors. If an error materially affects an order already placed, we may contact you before proceeding with the order.

SECTION 5 – CASH ON DELIVERY (COD)

Cash on Delivery may be available for eligible orders within the UAE.

By placing a COD order, you agree to provide:

  • A valid contact number

  • A complete and accurate delivery address

  • Accurate order information

  • Reasonable availability for delivery

Our team, fulfillment partner, or courier may contact you to confirm your order or arrange delivery.

Please place a COD order only if you intend to receive and pay for it.

If you need to cancel or modify your order, contact us as soon as possible before dispatch.

Repeated refusal of confirmed COD orders, repeated failed delivery attempts caused by incorrect customer information, or suspected misuse of COD may result in COD being restricted for future orders where permitted.

SECTION 6 – SHIPPING AND DELIVERY

We aim to process and deliver orders within the estimated timeframe communicated on our website, checkout, order confirmation, or shipping communications.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including courier delays, public holidays, weather, operational disruptions, incorrect delivery information, or other logistical circumstances.

Customers are responsible for providing a complete and accurate delivery address and a reachable contact number.

If there is an issue with your delivery, please contact us at Support@yamamah.store.

Nothing in this section limits any rights available to you under applicable UAE law where a delivery delay gives rise to a statutory remedy.

SECTION 7 – REFUNDS, RETURNS AND REPLACEMENTS

Our Refund & Replacement Policy forms part of these Terms.

Under our standard policy, eligible incorrect, faulty, broken, or damaged products may qualify for replacement subject to the conditions and timeframes stated in our Refund & Replacement Policy.

Eligible complaints should be reported within the applicable period, and customers may be required to provide clear video evidence showing the issue.

Please retain the original product, product box, packaging, and accessories while a complaint or replacement request is being reviewed.

Do not independently send a product to any address unless our customer support team has provided return instructions.

Change-of-mind replacements are not offered under our standard replacement policy.

However, nothing in our Refund & Replacement Policy or these Terms excludes, restricts, or overrides any mandatory return, replacement, repair, refund, or other consumer remedy that applies under UAE law.

Please refer to our Refund & Replacement Policy for complete details.

SECTION 8 – INTELLECTUAL PROPERTY

The content available through Yamamah.store, including our brand name, logo, website design, original graphics, text, photographs, videos, and other original content, may be protected by applicable intellectual property laws.

Content owned by third parties remains the property of its respective owners and may be used under licence or other lawful authorization.

You may use our website for personal and lawful purposes only.

Unless permitted by law or authorized by us or the applicable rights holder, you may not reproduce, distribute, copy, republish, modify, commercially exploit, or misuse protected content from our website.

The Yamamah name, logo, and original brand assets may not be used in a manner that falsely suggests affiliation with or endorsement by Yamamah.

SECTION 9 – THIRD-PARTY SERVICES AND TOOLS

Our website may use or provide access to third-party services, applications, payment providers, logistics providers, analytics tools, or other integrations.

These third-party services may operate according to their own terms and privacy policies.

We are not responsible for third-party services to the extent that responsibility lawfully belongs to the relevant third party.

Nothing in this section excludes responsibilities that cannot legally be excluded.

SECTION 10 – THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

We do not control all third-party websites and are not responsible for their content, availability, privacy practices, or independent terms.

You should review the relevant terms and policies before providing information to or purchasing from a third-party website.

SECTION 11 – RELATIONSHIP WITH SHOPIFY

Yamamah.store is powered by Shopify, which provides the technology used to operate our online store.

Purchases made through Yamamah.store are transactions between the customer and Yamamah, not Shopify.

Shopify provides the e-commerce platform and related technology but is not the seller of products offered by Yamamah.

Your use of certain Shopify-powered functionality may also involve processing of information by Shopify as described in applicable privacy notices.

SECTION 12 – PRIVACY

We process personal information in accordance with our Privacy Policy and applicable law.

Information may be collected and processed when you:

  • Browse our website

  • Place an order

  • Contact customer support

  • Use our checkout

  • Interact with our marketing or advertising

  • Receive a delivery

Because our store is powered by Shopify and uses third-party service providers, certain information may be processed by Shopify and other service providers involved in operating our store, processing transactions, providing analytics, preventing fraud, communicating with customers, or delivering orders.

Please review our Privacy Policy for further information.

SECTION 13 – REVIEWS AND FEEDBACK

If you voluntarily submit a product review, comment, photograph, suggestion, or other feedback to Yamamah, you confirm that you have the right to submit that content.

You must not submit content that is unlawful, fraudulent, defamatory, abusive, misleading, obscene, infringes another person's intellectual property or privacy rights, or contains malicious software.

Where you submit content for publication, you grant us permission to use, reproduce, display, and publish that content for legitimate business purposes, subject to applicable law.

We reserve the right to moderate or remove content where reasonably necessary.

SECTION 14 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to:

  • Product descriptions

  • Product specifications

  • Pricing

  • Promotions

  • Availability

  • Shipping charges

  • Delivery estimates

We may correct such errors and update information where reasonably necessary.

If a material error affects an order you have already placed, we may contact you regarding the order and any available options.

Nothing in this section limits mandatory consumer rights under applicable UAE law.

SECTION 15 – PROHIBITED USES

You may not use Yamamah.store or our Services:

  • For unlawful or fraudulent purposes

  • To violate applicable laws or regulations

  • To infringe intellectual property or privacy rights

  • To submit false or misleading information

  • To distribute malware, viruses, or harmful code

  • To interfere with the security or operation of the website

  • To attempt unauthorized access to systems or accounts

  • To scrape or extract website content in violation of applicable law or our rights

  • To impersonate another person or entity

  • To engage in abusive, threatening, or fraudulent conduct

We may restrict or terminate access to our Services where reasonably necessary to protect Yamamah, our customers, our service providers, or the security and integrity of our Services.

SECTION 16 – SUSPENSION AND TERMINATION

We may suspend or terminate access to our Services if you materially breach these Terms, misuse the Services, engage in suspected fraudulent or unlawful activity, or create a security risk.

Termination does not affect rights or obligations that arose before termination or provisions that by their nature should continue afterward.

SECTION 17 – WARRANTIES AND CONSUMER RIGHTS

We aim to provide accurate product information and a reliable shopping experience.

Except where expressly stated or required by applicable law, the Services are provided on an “as available” basis.

Nothing in these Terms is intended to exclude or limit warranties, guarantees, remedies, or other rights that cannot legally be excluded or limited under applicable UAE consumer protection law.

SECTION 18 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Yamamah will not be responsible for indirect or consequential losses arising from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where such liability cannot lawfully be excluded or limited.

In particular, nothing in these Terms is intended to remove mandatory rights or remedies available to consumers under UAE law.

SECTION 19 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims reasonably arising from your unlawful misuse of the Services, material violation of these Terms, or infringement of the rights of another person.

Nothing in this section imposes liability on a consumer beyond what is permitted under applicable law.

SECTION 20 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be applied to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in effect.

SECTION 21 – WAIVER AND ENTIRE AGREEMENT

Our failure to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.

These Terms, together with the policies referenced in them, constitute the agreement governing your use of Yamamah.store and purchases made through our store, subject always to applicable law and mandatory consumer rights.

SECTION 22 – ASSIGNMENT

You may not transfer your rights or obligations under these Terms where such transfer would be inconsistent with the nature of your account or transaction without our consent.

We may transfer or assign our rights and obligations in connection with a legitimate business transfer, restructuring, or service arrangement, subject to applicable law.

SECTION 23 – GOVERNING LAW AND DISPUTES

These Terms and transactions made through Yamamah.store are subject to the applicable laws of the United Arab Emirates, to the extent those laws apply.

Nothing in these Terms prevents a consumer from exercising rights or using complaint or dispute-resolution mechanisms available under applicable UAE law.

Disputes will be handled by the competent authorities or courts having jurisdiction under applicable UAE law.

SECTION 24 – CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our Services, business operations, policies, or legal requirements.

The latest version will be published on this page with an updated “Last Updated” date.

Where required by applicable law, material changes will be communicated appropriately.

Your continued use of the Services after updated Terms become effective will be subject to applicable law.

SECTION 25 – CONTACT INFORMATION

If you have questions about these Terms of Service, an order, delivery, or our policies, please contact us:

Yamamah.store
Email: Support@yamamah.store
Website: Yamamah.store

Additional business, licensing, telephone, and physical-address information should be displayed on Yamamah.store where required by applicable UAE law.