Refund policy

Refund & Replacement Policy

Last Updated: September 20, 2026

Thank you for shopping at Yamamah.store.

We want to ensure that your order reaches you in the correct and proper condition. If you receive a product that is incorrect, faulty, broken, or damaged, please contact us and we will assist you according to the policy below.

By placing an order on Yamamah.store, you agree to the terms of this Refund & Replacement Policy.

Replacement Eligibility

You may be eligible for a replacement if the product you receive is:

  • Incorrect

  • Faulty

  • Broken

  • Damaged

All eligible complaints must be reported within 30 days from the date of delivery.

If you request an eligible replacement within 7 days from the date of delivery, the replacement will be processed free of charge.

For eligible replacement requests made after 7 days but within 30 days of delivery, certain replacement charges may apply.

How to Request a Replacement

To initiate a replacement request, please contact us at:

Support@yamamah.store

Please provide:

  • Your order number

  • A brief description of the issue

  • A clear video showing the incorrect, faulty, broken, or damaged product

The video should clearly show the issue so that our support team can review your request.

In some cases, an issue may be related to the setup or use of the product. Our support team may provide instructions or guidance to determine whether the issue can be resolved.

If the product is confirmed to be faulty, damaged, broken, or incorrect, we will provide you with the appropriate replacement instructions.

Replacement Process

Once your replacement request has been reviewed and approved, please keep the product in its original packaging, including:

  • Original product box

  • All accessories supplied with the product

Depending on the replacement arrangement, our courier may collect the incorrect, faulty, broken, or damaged product and provide the replacement.

A replacement may be scheduled within 14 working days.

Please keep the product properly packed and ready for collection.

Do not send the product to any address without first receiving instructions from our customer support team.

Damaged or Incorrect Orders

Please inspect your order after receiving it.

If your item is damaged, broken, faulty, or different from the product you ordered, contact us at Support@yamamah.store within the eligible period.

Please include your order number and a clear video showing the issue.

We will review your request and provide further instructions if the product qualifies for replacement.

Change of Mind

We do not offer replacements for change-of-mind requests.

A replacement cannot be requested simply because you no longer want the product after receiving it.

We recommend reviewing the product description, specifications, size, colour, variant, images, and other relevant information carefully before placing your order.

Returns

Products should not be returned or shipped independently without prior instructions from our customer support team.

If your replacement request is approved, we will provide instructions regarding the collection or return of the product where applicable.

The product must be kept in its original packaging with the original product box and all accessories.

Products sent to an address without prior instructions may not be accepted or processed.

Refunds

Yamamah.store does not have a monetary refund policy for these orders.

Eligible incorrect, faulty, broken, or damaged products are handled through our replacement process in accordance with the conditions stated above.

Cash on Delivery (COD) Orders

Cash on Delivery orders are covered by the same replacement policy.

If you receive an incorrect, faulty, broken, or damaged product purchased through COD, contact Support@yamamah.store within the applicable timeframe and provide your order number and a clear video showing the issue.

If the request is approved, we will provide the appropriate replacement instructions.

Order Cancellation

If you need to cancel your order, please contact us at Support@yamamah.store as soon as possible.

We will try to accommodate your cancellation request if the order has not yet been processed or dispatched.

Once an order has been processed or dispatched, cancellation may no longer be possible.

Refused or Undeliverable COD Orders

For Cash on Delivery orders, please provide a complete and accurate UAE delivery address and a valid contact number.

Please make sure you are available to receive your order once it has been confirmed and dispatched.

If you need to cancel or make a change to your order, please contact us as soon as possible before dispatch.

Contact Us

If you have any questions regarding a replacement or an issue with your order, please contact:

Yamamah.store
Email: Support@yamamah.store

When contacting us about an incorrect, faulty, broken, or damaged product, please include your order number and a clear video showing the issue so that we can review your request.