Shipping Policy

Last Updated: September 20, 2026

Thank you for shopping with Yamamah.store.

We aim to provide a simple and reliable delivery experience across the United Arab Emirates. Please review the following shipping information before placing your order.

Free Shipping Across the UAE

We offer FREE SHIPPING across the United Arab Emirates on eligible orders placed through Yamamah.store.

There is no standard delivery charge where free shipping is displayed at checkout.

If an exceptional delivery condition or charge applies to a particular order or location, we will communicate this to you before proceeding with the order wherever applicable.

Delivery Areas

We deliver across the United Arab Emirates, including:

• Dubai

• Abu Dhabi

• Sharjah

• Ajman

• Ras Al Khaimah

• Fujairah

• Umm Al Quwain

Certain remote or restricted locations may require additional delivery time or may be subject to courier availability.

If there is an issue delivering to your location, our team or delivery partner may contact you using the phone number provided with your order.

Order Confirmation

After placing your order, you may receive confirmation or delivery-related communication by email, phone, WhatsApp, SMS, or another available communication method.

For Cash on Delivery (COD) orders, our team, fulfillment partner, or courier may contact you to confirm your order and delivery information.

Please provide:

• A valid UAE mobile number

• Your complete delivery address

• Correct area and emirate

• Building, villa, or apartment details where applicable

• Any useful delivery instructions or nearby landmark where applicable

Incorrect or incomplete information may delay your order.

Order Processing & Dispatch

Orders are prepared for dispatch after they are received and, where applicable, confirmed.

Processing and dispatch times may vary depending on:

• Product availability

• Order confirmation

• Fulfillment processing

• Delivery location

• Weekends or UAE public holidays

• Courier operations

• Unexpected operational circumstances

Some products may require additional processing time before they are handed over to the courier.

Once dispatched, your order will be transferred to the delivery partner for final delivery.

Estimated Delivery Time

Most orders are delivered within approximately 2–3 business days after the order has been confirmed and processed.

We always aim to deliver orders as quickly as reasonably possible.

However, in some cases, delivery may take approximately 5–7 business days because of circumstances such as:

• High order volumes

• Product availability

• Processing or fulfillment delays

• Courier delays

• Weekends or UAE public holidays

• Remote delivery locations

• Incorrect or incomplete delivery information

• Difficulty contacting the customer

• Weather or transportation disruptions

• Unexpected operational or technical issues

• Other circumstances outside our reasonable control

The delivery timeframes displayed on our website are estimates and not guaranteed delivery dates.

Delivery times may vary depending on the product, delivery location, fulfillment process, and courier operations.

Track Your Order

Where tracking is available, customers may receive tracking or delivery updates through:

• SMS

• WhatsApp

• Email

• Phone

• Courier notification

• Our available order-tracking service

We recommend checking your order tracking information for the latest available delivery status.

Please note that tracking information may occasionally take some time to update after your order has been processed or dispatched.

If Your Order Is Delayed

If your order has not arrived within the usual 2–3 business day timeframe, please check your tracking information first.

Occasional delays can occur, and in exceptional circumstances delivery may take approximately 5–7 business days.

If:

• Your tracking has not updated,

• You cannot understand the tracking status,

• Your parcel appears to be stuck,

• You have not received any delivery update, or

• Your order has not arrived within the expected timeframe,

please contact us at:

Support@yamamah.store

Please provide your order number and the phone number used when placing the order so our support team can check the available delivery information and assist you.

Cash on Delivery (COD)

Cash on Delivery (COD) is available on eligible orders where displayed at checkout.

For COD orders, please make sure:

• Your UAE mobile number is correct and active.

• Your delivery address is complete and accurate.

• You are available to receive order confirmation or courier calls.

• Someone is available to receive the parcel at the delivery address.

Payment should be made according to the instructions provided by the authorized courier at the time of delivery.

Delivery Attempts

The courier may contact you before or during a delivery attempt.

If delivery cannot be completed because you are unavailable, unreachable, or the address provided is incomplete or incorrect, another delivery attempt may be made depending on courier availability.

Repeated unsuccessful delivery attempts may result in your parcel being returned to the fulfillment facility.

If you know that you will not be available to receive your order, please contact customer support as soon as possible.

Incorrect or Incomplete Delivery Address

Customers are responsible for providing complete and accurate delivery information.

Please carefully check your:

• Full name

• UAE mobile number

• Emirate

• Area

• Street

• Building or villa number

• Apartment number, where applicable

• Nearby landmark or delivery instructions, where applicable

If you notice an error after placing your order, please contact us as soon as possible.

We will try to update the information before dispatch, but changes may not always be possible once an order has entered fulfillment or has been dispatched.

Changing Your Delivery Address

If you need to change your delivery address after placing an order, please contact us as soon as possible.

We will try to accommodate the request if your order has not yet been dispatched.

Once the order has been dispatched, changing the delivery address may not be possible and may result in additional delivery time.

Lost or Missing Parcels

If your tracking information shows that your order has been delivered but you have not received it, please first:

1. Check with family members or anyone else who may have received the parcel on your behalf.

2. Check with your building reception or security, where applicable.

3. Confirm that the delivery address provided with your order is correct.

4. Check the latest available tracking information.

If you are still unable to locate your parcel, please contact:

Support@yamamah.store

Provide your order number and relevant delivery information.

We will review the available information with the fulfillment or courier partner and advise you about the next steps.

Damaged, Faulty, Broken or Incorrect Products

Please inspect your order after receiving it.

If you receive a product that is:

• Damaged

• Faulty

• Broken

• Incorrect

please contact:

Support@yamamah.store

Please provide your order number, a brief explanation of the issue, and a clear video showing the problem with the product.

Please keep the product, original product box, packaging, accessories, and other included components while your request is being reviewed.

Eligible claims will be handled according to our Refund & Replacement Policy and applicable consumer rights.

Refused COD Orders

Please place a Cash on Delivery order only if you intend to receive it.

If you change your mind before your order has been processed or dispatched, please contact us as soon as possible so we can check whether cancellation is still possible.

Repeated refusal of confirmed COD orders, repeated unsuccessful delivery attempts caused by incorrect customer information, or misuse of the COD service may affect the availability of Cash on Delivery for future orders where appropriate.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

We will try to accommodate cancellation requests before the order enters fulfillment or is dispatched.

Once an order has been processed or dispatched, cancellation may no longer be possible.

Returns & Replacements

Returns and replacements for eligible incorrect, faulty, broken, or damaged products are handled according to our Refund & Replacement Policy.

Please do not independently send a product to any address.

Contact Support@yamamah.store first and wait for the appropriate return or replacement instructions.

Nothing in this Shipping Policy limits any mandatory rights or remedies available to customers under applicable consumer law.

Customer Support

For questions about a product, order, shipping, tracking, or delivery, please contact our customer support team:

Email: Support@yamamah.store
Website: Yamamah.store

Once available, our WhatsApp Customer Support details will also be displayed on Yamamah.store.

For questions or requests concerning a return, refund, replacement, damaged product, faulty product, broken product, or incorrect item, please contact:

Support@yamamah.store

When contacting us about an existing order, please provide your order number and the phone number used when placing the order so we can assist you efficiently.